Michael Porcelan  Rockaway,  NJ  porcelan@gmail.com <mailto:porcelan@gmail.com>   862-432-5751
A customer-facing IT professional, possessing a legacy work ethic and a commitment to exceeding client and employer expectations.
Career History:
IT Help Desk Support Analyst
14 years of experience. 2005 - Present
Skilled in Windows 7/10, Microsoft Active Directory, Exchange Management, RSA Security VPN, Cisco Unity Voice Mail, Cisco VoIP Call Manager, Skype
for Business, Ivanti Landesk remote support and deployment, ManageEngine Service Desk case-tracking, AD Manager Plus, Salesforce Data Loader

Accomplished excellent customer-focused service and support in several systems and software products.  Developed high-level of skills of information
gathering, troubleshooting, and problem resolution. Extensive phone and in-person contact with customers and vendors.
As a result, my internal clients were quickly able to return to full productivity, enhancing service to our external customers.

Operations Manager, Facilities Manager in the Manhattan office of an audio/video corporation.
8 years of experience 1996 - 2004
Accomplished enhanced professional skills in tenant/ landlord relations, facilities contract management, satisfying needs of companies and individuals. 
Developed negotiating, regulatory, and documentation skills.
As a result, I recommended and approved purchase of products that followed new technology trends, enhancing customer exposure and driving sales
increases.
 
Food Service Professional in all aspects of the industry.
25 years of experience 1971 - 1996
Manager, Chef, Sous Chef, Banquet Chef
Accomplished quality guest care and service, ran all aspects of small to medium businesses.
Created electronic reporting of monthly profit and loss statements, sharing it with other business units, resulting in increased efficiency across the
region.

Education History:

Honors Graduate of The Culinary Institute of America, Hyde Park, NY 1975
Attended Fairleigh Dickenson University, Teaneck, NJ 1975
Attended Rutgers University College of Continuing Education, New Brunswick, NJ 1977
Attended The New School for Social Research, New York, NY 1980
Attended County College of Morris, Randolph, NJ 1998